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Frequently Asked Questions

Who is Vic?

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Menu & Meal Information

My meal doesn't look like the picture!

Can I make special requests for my meal preparation?

What if I have a food allergy?

Do you provide nutritional information?

Are the meals fully cooked?

How long do the meals last?

How big are the meal portions?

How often do you change your menu?

How are the meals packaged?

Are the containers oven safe, microwavable, freezable, recyclable?

Where are the meals prepared?

Where do you source your ingredients?

Ordering & Delivery

How do I order?

Is there an order deadline?

Is there a minimum amount I need to spend in order to get delivery?

Is there a delivery charge?

Do I need to be there for the delivery?

What if my plans change suddenly?

How do I purchase a Gift Card?

How do I use my gift card?

What is your refund policy?

General Questions

Do you have a Rewards Program?

Still have questions?